Objective
I am a process-driven learning professional with 20 years of experience as a consultant, designer, and training developer. Creative problem-solver skilled at developing effective learning solutions, managing programs and anticipating client needs.
Experience
Humana, Senior technology implementation Professional
October 2021-Present
Design and gain executive support for an enterprise-wide learning strategy, governance, and operational model that supports an agile, outcome-oriented, and future-ready learning function. This work includes creating a full accounting of all company learning content, including those of acquisitions and legacy systems. With learning leadership, mapping and documenting processes for optimal learning content lifecycle and retention plan.
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Humana, Senior Learning Design Professional
August 2020-October 2021
Work together with Resolution Team operations leadership to design, develop new hire onboarding and facilitate five-week new hire training program for Medicare Expedited Pre-Service Appeals associates.
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Terracon Consultants, Senior Instructional Designer
September 2016 - August 2020
Collaborated with business operations leadership to implement training programs for national construction services firm, including new hire orientation, professional-level project management skills and Dynamics 365 (CRM), using Articulate 360, Camtasia, Adobe Illustrator and InDesign. Backup administrator and member of LMS implementation team for Saba Learning Management System.
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Dairy Farmers of America, Learning and Development Business Partner
August 2013 - September 2016
Partnered with corporate business leaders to establish strategic and tactical direction for training initiatives for 5000+ employees in 48 states, including structured training curricula and SCORM-compliant courses using Articulate Studio. Member of implementation team migrating DFA’s learning management system from SumTotal to SuccessFactors Learning. Backup administrator and help desk support for Successfactors learning management system.
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JpMorgan Retirement plan Services, Associate-Operations Training
November 2007-August 2013
Designed, developed and administered SCORM-compliant e-learning and facilitated instructor-led training sessions for Operations division of 500+ employees. Primary division administrator for Pathlore learning management system.
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Cerner Corp., Senior Instructional Designer
December 2002-October 2007
Created and administered employee training programs, including coursework in Cerner end-user solutions, healthcare industry topics, and professional skills, including job-specific curricula, instructor-led classes, e-learning, and SharePoint sites.
Technology Experience
Skills
Interests
Website development
Silver and blacksmithing
Fiber and Needle Arts
Drawing
Cooking
Playing music
Education
University of Missouri-Columbia
M.B.A. MARKETING/HUMAN RESOURCES
Graduated May 1997
uNIVERSITY OF mISSOURI-COLUMBIA
B.A. ENGLISH
Graduated May 1995
CERTIFICATES
Association for Talent Development
Coaching | 2019
Designing Learning | 2016
E-Learning Guild
Applying Brain Science to Improve Training | 2014