Objective
Results-oriented documentation and learning professional with over two decades of experience, excelling in roles such as consultant, analyst, designer, and developer. A creative problem-solver adept at crafting impactful learning solutions, establishing efficient processes, managing programs, and anticipating client needs. Additionally, possesses extensive experience in learning management system administration and training data analysis, bringing a holistic perspective to optimize learning outcomes.
Experience
Humana, Senior technology implementation Professional
2021-Present
Designing an enterprise-wide learning strategy and governance for learning content for Chief Administrative Office line of business. This work includes creating a full accounting of 80,000+ objects of learning content, including those of acquisitions and legacy systems. Successfully implemented a streamlined training assignment process, optimizing efficiency and ensuring that employees receive relevant and timely training materials, saving more than 500 working hours. Collaborate with cross-functional teams to identify training and reporting needs and develop customized learning paths for various departments, contributing to a more targeted and impactful training approach, as well as analysis and reporting data models using Excel and Power BI. Primary Cornerstone OnDemand LMS administrator for business area.
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Humana, Senior Learning Design Professional
2020-2021
Collaborated with the operational leadership of the Medicare and Medicaid Appeal Resolutions team to craft, implement, and facilitate comprehensive five-week training programs for a cohort of 200 new hires. Provided mentorship and training to four junior learning designers and facilitators, guiding them in instructional design, project management, and effective facilitation techniques.
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Terracon Consultants, Senior Instructional Designer
2016 - 2020
Partnered with business operations leadership to orchestrate and execute comprehensive training initiatives for a prominent national construction services firm. These programs encompassed new hire orientation, advanced project management skills at the professional level, and proficiency in Dynamics 365 (CRM). Leveraged cutting-edge tools such as Articulate 360, Camtasia, Adobe Illustrator, and InDesign to deliver engaging and effective training experiences. Additionally, served as a backup administrator and played a pivotal role in the implementation team for the Saba learning management system.
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Dairy Farmers of America, Learning and Development Business Partner
2013 - 2016
Collaborated with corporate business leaders to define both strategic and tactical frameworks for training initiatives aimed at over 5000 manufacturing employees across 48 states. Successfully implemented structured training curricula and SCORM-compliant courses utilizing Articulate Studio. Played a key role as a backup administrator and provided help desk support, contributing as an integral member of the LMS implementation team for the SuccessFactors learning management system.
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JpMorgan Retirement plan Services, Associate-Operations Training
2007-2013
Designed, crafted, and managed SCORM-compliant e-learning modules while also facilitating instructor-led training sessions for the Operations division, encompassing over 400 employees. Primary division administrator for the Pathlore learning management system and oversaw user access and content curation for 10 departmental SharePoint sites.
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Cerner Corporation, Senior Instructional Designer
2002-2007
Created and administered employee training programs, including coursework in Cerner end-user software solutions, healthcare industry topics, and professional skills, including job-specific curricula, instructor-led classes, e-learning, and SharePoint sites.
Technology Experience
Skills
Interests
Data Analysis
Web Development
Fiber and Needle Arts
Cooking
Education
University of Missouri-Columbia
M.B.A. MARKETING/HUMAN RESOURCES
Graduated May 1997
B.A. ENGLISH
Graduated May 1995
Johnson County Community College
DATA ANALYTICS CERTIFICATE (24 CREDIT HOURS)
Anticipated graduation Fall 2025
CERTIFICATES
Association for Talent Development
Coaching
Designing Learning
E-Learning Guild
Applying Brain Science to Improve Training
ECornell
Change Management | 2024